Returning goods - general rules

The Promin online store operates in accordance with Ukrainian legislation on the protection of consumer rights. All our products meet the requirements of regulatory documents guaranteeing product quality (GOST and DSTU) and have a safety certificate (sanitary and hygienic conclusions). Before sending the order to the Customer, we carefully check the product, pack it and insure it during transportation. If for some reason the item did not suit you, you can return it or exchange it within 14 days from the moment of purchase.

Return policy:

• To prepare the item for return - pack the product in the branded Promin package in which the item was packed at the time of purchase
• Attach the completed return form
• Contact our call center and inform the manager about the actual return of the product

The product is returned in case

If the product has not been used, its appearance, consumer properties, labels, as well as the existing settlement document (cheque) issued to the consumer together with the product, in accordance with Article 9 of the Law of Ukraine "On the Protection of Consumer Rights", are preserved.

However, it is important to note that some product categories cannot be returned or exchanged. In particular, this applies to underwear (including bodysuits, tops and thermal underwear) and hosiery. In accordance with the Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994, which contains the "List of goods of proper quality that are not subject to exchange (return)", such goods cannot be returned or exchanged, if they are of proper quality.

Methods of returning goods

The product can be returned if less than 14 days have passed since the previous purchase.

The goods can be sent to the warehouse of Nova Poshta

Refunds to the Customer for the goods are made within 30 banking days from the day we receive the goods by crediting the funds to the bank account that you specified in the return form.

If you have any questions related to the return process, please contact us. Our team will do their best to provide all the necessary information and facilitate a quick return/exchange.